Frequently Asked Questions

"Do You Accept Health Insurance?"

We do not contract with insurance companies, which often are a barrier to providing 60 minute one-on-one treatment sessions. We are an out-of-network provider but we can give you an insurance reimbursement receipt to submit to your insurance company. We believe this model allows us to give high quality healthcare through longer treatment sessions allowing us to restore your health and movement as quickly as possible. We have often found that with higher co-pays and deductibles we are actually able to save you money. The average duration of treatment can vary between 2-8 visits and can be spaced out accordingly. Our ability to have longer treatment times allows us to find the most effective rehabilitation plan more quickly leading to decreased frustration, and overall visits. We pride ourselves on being a direct pay service because it allows us to offer higher quality care to our patients. Click Here for a list of questions to use when contacting your insurance company regarding your coverage and reimbursement for physical therapy.


The In-Network Model:

Most patients are only seen for 15 minutes one-on-one with their therapist in this clinic setting. An average number of visits for a patient to be seen is usually around 2-3 times a week for 6-8 weeks. Co-pays can vary for each patient but range from $25-$75 dollars each visit. Let’s be conservative and assume you pay $35 dollars each visit three times a week for 8 weeks.

Our TruStrength Model:

All patients are seen for 45 minutes or 60 minutes one-on-one from our physical therapist each visit depending on the choice of the patient. At TruStrength, we understand the biology of the human body takes time for healing or change to occur and like to space out visits to allow the patient to heal or adapt to their assigned exercises for home. Since we are able to space out our visits and give longer treatment times, most patients are only seen for 2-6 visits over the course of 1-3 months. Few exceptions exist, but include post-surgical rehabilitation and traumatic injuries.

"How Do I Know If I Have Out-Of-Network Benefits?"

All you have to do is call your insurance company and see if you have out-of-network benefits. Click Here to find the insurance reimbursement form to help give you questions to ask your insurance company. 

You can use the super bill receipt that we give you to get reimbursed using the app called Better. Click here


For more information on Better, please Click Here


"Do You Accept Medicare Beneficiaries for Physical Therapy?"

We are not contracted with Medicare or any other form of health insurance. We don’t believe in turning Medicare eligible clients away and can offer health and wellness services regarding the problem. Look at our pricing options for personal training or recovery packages. However, because physical therapy has not yet been included in Medicare “opt out” legislation, TruStrength Performance and Rehab cannot treat Medicare-eligible clients for acute problems, post-surgical treatment or any issues that are considered “covered services.” Actions are being taken to rectify this situation through the American Physical Therapy Association to allow Medicare beneficiaries to pick their medical provider of choice. We recommend writing your local congressman if you wish to take action.


"Do I have to fill out any forms before I come in?"

After you schedule your first appointment you will receive an email with a link to fill out your paperwork online.  If you do not receive the email within 2 hours be sure to check your spam folder!!!

"How Do I Schedule?"

Click here or go to the schedule tab!

"What Should I Bring To My Appointment?"

To allow for a more successful treatment session, we recommend you wear athletic attire and shorts that you find comfortable to move around in. Also, if you are an athlete looking to regain the ability to complete a specific activity, consider bringing any related equipment or showing us a video of you doing the activity to help us recreate and understand the specific demands of your sport or activity.

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